Nippon Life Adopts "UPWARD," an AI Agent for Field Sales
log information gathered during customer interactions and incorporating it into proposals, we further enhance customer satisfaction. We also use AI to supplement the process of identifying risk indicators, thereby improving productivity.
UPWARD Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; CEO: Ryusuke Kaneki; hereinafter “UPWARD”) announced that Nippon Life Insurance Company (Headquarters: Osaka City, Osaka Prefecture; President and CEO: Satoshi Asahi; hereinafter “Nippon Life”) has implemented the “UPWARD” AI agent for field sales representatives across its corporate sales divisions at branch offices nationwide.
Background and Objectives of the Implementation
At Nippon Life, in the corporate sales division across our branches nationwide, log gathered during interactions with customers and utilize that information in our proposal activities to further improve customer satisfaction. However, we faced challenges such as the time-consuming nature of entering log and difficulties in sharing information due to inconsistencies in the content and methods of data entry.
To address this, Nippon Life will streamline log sales teams through the use of “UPWARD” and customized solutions based on consulting, while also using AI to supplement the verification process conducted by the management department. This will reduce the workload on sales teams and improve sales productivity.
Future Outlook
UPWARD provides comprehensive support through product offerings and consulting based on business logic. From visualizing external relations activities and digitizing log to enhancing the value we deliver to customers, we continuously support Nippon Life’s sales operations.
UPWARD" INNOVATES THE LAST MILE IN THE FIELD
"UPWARD" is an AI-powered sales support service specialized for field sales and in-person visits. It offers logcustomer touchpointlogcustomer touchpoint its patented "Advanced Geofencing" technology, as well as various AI features, including "AI Speech." It has been adopted by approximately 450 companies, primarily large enterprises that rely on face-to-face interactions with customers as their main sales channel.
Service website: https://upward.jp/
"UPWARD" introduction material: https://upward.jp/downloads/allservicematerials/
ABOUT UPWARD CORPORATION
Guided by its purpose to “unlock the creativity of field workers and accelerate the growth of businesses and society,” UPWARD, Inc. provides AX services specifically designed to address the challenges faced by field workers who visit client sites and create value through in-person interactions with customers. By leveraging technology to create an environment where workers can perform their duties using just a mobile device, the company aims to build a world where people can thrive regardless of their location or circumstances.
Company Profile
Company name UPWARD Co.
Location 26F Marunouchi Eiraku Building, 1-4-1 Marunouchi, Chiyoda-ku, Tokyo
Representative Ryusuke Kaneki, CEO and Representative Director
Year Established July 2016
Capital 100 million yen
Business Activities: Development and provision of the field sales AI agent "UPWARD"
Press contact
UPWARD Co., Ltd. Corporate Headquarters, PR Team
Tel: 03-6897-3683
Mail pr@upward.jp
The names of the companies mentioned in this document are the registered trademarks or trademarks of their respective owners.
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