Onboarding
We provide detailed support from introduction to establishment.
Onboarding
The Customer Success Team will provide the following support for your implementation, operation, and retention
Flow up to the start of operation
Our professional staff will carefully support you from the stage of consideration and estimation.
Inquiry
If you are considering introducing UPWARD,
please contact us here first.
First Kickoff
After signing the contract, a kick-off meeting is heldto define detailed requirements and operational steps.
Initial setup and installation
Customer Success Representatives accompany the customer to install, create manuals, and conduct briefings.
Start of operation
Support for establishing the service onsite startsat the same time as the service was launched.
Post-operational support
Customer Success, which is well versed in the organizational challenges of retention, will continue to support you.
Regular follow-up
- Regular feedback on usage
- Various consultations regarding operation
- Support for setting effectiveness measurement indicators
Providing support content
- Guide to Utilization
- Distribution of utilization tips
- Technical Support Contact
Internal adoption
- Ongoing support to further improve results
Introduction Environment
Customers with CRM
Introducing the UPWARD Sales Engagement Service, which can be used in conjunction with your CRM and UPWARD.
Customers without CRM
We recommend the UPWARD Sales Engagement Platform, an all-in-one service that includes map functionality, mobile app, and CRM (Salesforce).


Companies in all industries are using this service in their pursuit of sales power.


Frequently Asked Questions
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QWhat makes UPWARD different from other services? What are its features?A
Conventional sales support tools are difficult and complicated to operate and, for this reason, are rarely used on the field. UPWARD focuses on ease of use and has been very well received by salespeople, even those who are not used to digital tools. There are several informational materials and contact points that may help you in your decision.
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QI am already using CRM, how can I integrate with UPWARD?A
We will propose the most appropriate collaboration method depending on your CRM system and business situation.
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QWill I always be tracked by GPS?A
UPWARD is not a surveillance tool. It does not always know the location of the user and only records the history of the user's stay when the user performs a reporting operation.
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QWhat Salesforce editions can I use?A
Sales Cloud(Enterprise Edition or higher)
Service Cloud(Enterprise Edition or higher)
Lightning Platform(Enterprise Edition or higher)
Partner Community(Enterprise Edition or higher) -
QWe have not yet implemented a CRM such as Salesforce, but can we use UPWARD?A
Yes, of course, we can provide this service.
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QIs there a minimum number of users?A
The minimum number of users is 10 IDs.
For UPWARD Sales Engagement Service, the minimum number of users is 25 IDs. -
QHow much is the initial cost?A
All plans have an initial implementation cost of 100,000 yen (excluding tax).

A full overview of the benefits and best practices of the introduction of the system
Download a free set of 3 documents