Using Daily Client Relations as the Starting Point for Business Viability Assessments: UPWARD Launches “Finance-Focused Package for Regional Banks”

UPWARD Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and CEO: Ryusuke Kaneki; hereinafter “UPWARD”) has begun offering the “Field Sales 360 Financial Services Package for Regional Banks,” a solution specifically designed for the field sales activities of regional banks.

An AI agent that transforms external relations activities into data assets to drive business growth

"UPWARD," a field sales AI agent, enables the seamless integration and accumulation of all on-site information into the CRM system while reducing the data entry burden on bank employees. Using proprietary location-based technology, the smartphone automatically detects when a representative arrives at and departs from a client site, and the AI automatically summarizes and structures conversations with customers. This not only eliminates the need for data entry after returning to the branch but also allows for the accumulation of data in the CRM that can be objectively searched and analyzed—without relying solely on the representative’s memory.
Furthermore, rather than treating these structured meeting records logas mere daily reports, the AI recommends next steps tailored to the specific operational requirements unique to regional banks.

• Automatic Visit Planning Based on Fiscal Year-End Dates (AI Scheduler)
  The AI automatically identifies customers approaching their fiscal year-end and proposes a schedule that prioritizes visits to them. Furthermore, based on sales status data gathered from past interactions, it automatically generates everything from draft materials to final documents.
  
• Visualizing the Path to Becoming a Primary Bank (AI Map)
  The system automatically analyzes account activity and balance fluctuation patterns to identify customers with a high likelihood of becoming primary banking clients. By visualizing these customers on a map, it becomes easier to understand the potential in each area. Furthermore, it provides specific, optimized proposal approaches tailored to each customer.
  
• Organizing Sensitive Information from Client Meetings log(AI Meeting Minutes)
  The AI structures essential items—such as “confirmation of intent” and “risk disclosure”—from conversations during client meetings, preventing omissions. It can also detect inappropriate language and sensitive information that should not be retained, thereby reducing the compliance burden on administrative departments.

Furthermore, in addition to having obtained ISMS certification and having a proven track record of submitting compliance matrices for the FISC Security Standards, the system is capable of meeting the strict security requirements demanded of financial institutions—including MDM (Mobile Device Management)—as standard.  

"Side-by-Side Support" Tailored to the Financial Industry—From Implementation to Data Utilization

To achieve fundamental improvements, it is essential not only to implement the product but also to “thoroughly optimize operations” to ensure it becomes firmly established and ultimately drives results. At UPWARD, our team of experts—who are well-versed in the business practices of the financial industry—provides tailored, hands-on support as outlined below. We help integrate on-the-ground data into management strategies and tenaciously support our clients until they achieve improved business performance.

• Implementation Design
  To ensure a smooth overall implementation, we aim for early adoption and reliable integration. In addition to establishing minimal integration with existing core systems and appcations, we design workflows tailored to actual on-site operations and conduct on-site briefings to establish both the data utilization infrastructure and operational processes.
  
• Retention Support
  We provide support for translating goals into key performance indicators and designing dashboards so that management can work together to utilize the system effectively. We also accommodate updates and configuration changes based on usage patterns.
  
• Behavior Change Support
  Dedicated specialists provide support—including management-level training—to drive concrete behavioral change. We facilitate behavioral change on the front lines, starting with managers, through initiatives such as KPI design and the establishment of operational guidelines.

For more details, click here:
https://dx.upward.jp/3UKBuYY