UPWARD Releases Case Study on the Use of CentCare Holding, Inc.

(Location: Chiyoda-ku, Tokyo; CEO: Ryusuke Kaneki; hereinafter "UPWARD") has posted on its official website an interview with CentCare Holding K.K. (Headquarters: Chuo-ku, Tokyo; President & CEO: Kazutoshi Fujima; hereinafter "CentCare Holding"). (headquartered in Chuo-ku, Tokyo; Kazutoshi Fujima, President & CEO; hereinafter referred to as "CentCare Holding"). This case study introduces the specific results of the introduction of "UPWARD", which led to a significant reduction in the time required for on-site reporting and a reduction in overtime hours, along with comments from the site.
Case article: https://upward.jp/case/saint-care/

St. Care Holding is a nationwide provider of a wide range of home care services, including home nursing care, home bathing, and home nursing care services. Sales representatives visit about 10 to 15 in-home care support offices per day to propose services and build relationships. In order to improve work efficiency at these sales sites, reduce the burden on staff, and provide higher quality care, the company was working to review its paper- and Excel-dependent work processes. The "stay detection function" that enables automated activity reporting, support system during implementation, and reliability in terms of security were decisive factors in their decision to introduce UPWARD.

Main effects of introducing UPWARD

・ Reduction of overtime hours through mobile activity reporting
Activity reporting can now be done on mobile app while on the go or during gaps in travel, eliminating the need for reporting work after visits. This has resulted in a reduction in average monthly overtime hours within one year of introduction.

Improved efficiency of visit planning using the map function
The ability to visualize visit destinations on a map has increased the number of visits to neighboring offices using 10 to 15 minute gaps in time.

Real-time activity log enhance internal communication
Detailed reporting is now possible while memories are fresh, and the quality of activity log has improved. At internal meetings, qualitative information, including the atmosphere of the work site, is now shared, and discussions are more in line with the actual situation.

UPWARD Application Examples

Case study article: https://upward.jp/case/saint-care/

UPWARD" INNOVATES THE LAST MILE IN THE FIELD

UPWARD is an AI-based sales support service specialized for outside sales and door-to-door sales. It provides various AI functions specialized for outbound sales, log automatic logcustomer touchpoint using our patented "advanced geo-fencing technology". UPWARD is being used as a next-generation sales digital transformation platform by more than 400 companies, including Nissin Healthcare Foods and Tsukui, and other major companies that use face-to-face contact with customers as their main sales channel.
UPWARD" introduction material: https://upward.jp/downloads/allservicematerials/