UPWARD releases "UPWARD Meets", a mobile app global activity management.
(Location: Chiyoda-ku, Tokyo; CEO: Ryusuke Kaneki; hereinafter "UPWARD") has launched "UPWARD Meets," a mobile app global activity management. (Location: Jakarta, Indonesia; President Director: Go Miyaji; hereinafter "Secom Indonesia"), a security service provider.
UPWARD Meets" Release Overview
UPWARD Meets" is a mobile app specialized in customer touchpoint management without CRM. UPWARD Meets" solves problems in activity management, such as "inability to see on-site activities" and "management operation relying on paper or verbal communication," through centralized management on mobile devices.
Managers can assign tasks to staff members and check progress and reports in the field in real time, enabling them to quickly grasp the situation and make decisions. The intuitive operability and simple design allow the system to be implemented without increasing the burden on the field, thereby improving the accuracy and efficiency of management.
Service website: https://upward-global.com/
Background of Introduction at SECOM Indonesia
SECOM Indonesia is an industry leader in providing comprehensive security services, including stationed security guards, patrols, and the installation and operation of surveillance cameras, mainly in the capital city of Jakarta. With a security system that incorporates Japanese-style quality control and training methods as its strength, SECOM Indonesia has built trust in its flexible response to local needs and its ability to respond immediately to emergencies.
At the company, about 20 MSOs (Management Service Officers) are responsible for periodic patrols and assessments. In the past, these activities were log and reported on paper, but it was time-consuming to consolidate the information and difficult for managers to grasp the situation in a timely manner, which was a major burden.
In response to these issues, we began a PoC (proof-of-concept) experiment with UPWARD Meets last year. UPWARD Meets was formally introduced after being highly evaluated for its intuitive operability with mobile terminals, in addition to its ability to visualize on-site activities in real time and to enable flexible information sharing and centralized management, which could not be achieved with paper.
After the introduction of the system, the status of activities and reports can be monitored in real time on mobile devices, greatly reducing the manager's administrative burden. The quality and speed of information coordination has been improved, and a system that can provide accurate instructions and support to the field has been realized.
Voices from the Field
I use "UPWARD Meets" for log activity reports log managing my daily schedule. The mobile app makes it easy to check the schedule and the alert function is very convenient. It has greatly reduced the time and effort required for reporting, allowing me to get on with the next task more quickly. As soon as I started using it, I realized that it is a useful tool that allows me to visualize the results of my work.
PT. SECOM Indonesia Operation Director Ryoichi Kojima Comments
The digitization of activity log has made it possible to grasp the history of on-site activities and customer service in numerical form. This has allowed us to visualize operations, which was difficult in the past, and we feel that the quality of management has been greatly enhanced. In addition, since each member's actions are now visualized and past log can be easily referenced, the support system and information sharing within the team have improved dramatically.
In the future, we intend to utilize the accumulated data to analyze trends for each client and make more precise security proposals. We also intend to utilize UPWARD Meets to build an immediate response system for urgent cases.
Case Study Video
UPWARD Meets" to support outside operations
UPWARD Meets is a mobile service specialized for community-based customer touchpoint management. UPWARD Meets is a one-stop solution to the complexities of daily customer touchpoint management for field sales, including outbound activities with automatic stay detection, automatic log and visualization of customer touchpoint, and more. It provides an environment in which you can concentrate on planning effective customer touchpoint strategies and supporting field activities.
Service website: https://upward-global.com/
ABOUT UPWARD CORPORATION
UPWARD CO., LTD. PROVIDES DIGITAL TRANSFORMATION SERVICES THAT SPECIALIZE IN SOLVING ISSUES FACED BY FIELD WORKERS WHO CREATE VALUE THROUGH OFFLINE CONTACT WITH CUSTOMERS BY VISITING THEM IN THE FIELD, BASED ON THE COMPANY'S MISSION OF "DRAWING OUT THE CREATIVITY OF FIELD WORKERS TO ACCELERATE THE GROWTH OF COMPANIES AND SOCIETY. WE PROVIDE DIGITAL TRANSFORMATION SERVICES THAT SPECIALIZE IN SOLVING THE PROBLEMS OF FIELD WORKERS WHO CREATE VALUE THROUGH ON-SITE, OFFLINE CONTACT WITH CUSTOMERS. BY LEVERAGING TECHNOLOGY TO CREATE AN ENVIRONMENT IN WHICH WORKERS CAN PERFORM THEIR TASKS WITH A SINGLE MOBILE DEVICE, WE AIM TO CREATE A WORLD IN WHICH THEY CAN BE ACTIVE REGARDLESS OF WHERE AND HOW THEY WORK.
Company Profile
Company name UPWARD Co.
Location 26F Marunouchi Eiraku Building, 1-4-1 Marunouchi, Chiyoda-ku, Tokyo
Representative Ryusuke Kaneki, CEO and Representative Director
Year Established July 2016
Capital 100 million yen
Business Development and provision of UPWARD sales engagement service
Press contact
PR team, Corporate Group Division, UPWARD Co.
Tel: 03-6897-3683
Mail pr@upward.jp
The names of the companies mentioned in this document are the registered trademarks or trademarks of their respective owners.
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