Case Study｜Lucky Coffee Machine Co.
UPWARD streamlines equipment maintenance operations. Total of 100 million yen worth of business improvement was realized.
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Lucky Coffee Machine Co., Ltd. provides total support from the manufacture and sale of coffee machines for commercial stores to maintenance through a nationwide network, and uses UPWARD to improve the efficiency of its equipment maintenance operations.
UPWARD has been established as a mechanism to receive maintenance requests from all over Japan at the call center and assign engineers efficiently. This system has made it possible to assign engineers based on their skills and schedules, streamlining the assignment process that used to be carried out at each site. In addition, engineers can now easily report on their work using iPads, and work speed has been improved by having engineers report in real time instead of having to return to the office.
As a result of the paperless operation and reduction of labor costs, a total of 100 million yen in operational improvements was realized.
UPWARD Case Studies PDF 42 pages
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